At The Mohraj, our unwavering commitment to product quality is the cornerstone of our operation. Each product undergoes a meticulous quality assessment throughout its manufacturing journey. Our dedicated team conducts thorough quality checks as an integral part of our process, which is why we stand firm on our no-return and no-refund policy.

However, in the rare event that you receive a product with defects or damages caused during transportation, we kindly request that you contact us at hello@themohraj.com within a 48-hour window. In order to assist you effectively, please include accompanying photographs, a video depicting the unboxing process, and a comprehensive description of the issue. Depending on product availability, we will take immediate steps to either replace the item or issue a complete refund.

It’s important to note that any requests submitted after the initial 48-hour period unfortunately cannot be considered valid. Rest assured, your satisfaction is our highest priority, and we are dedicated to swiftly addressing and resolving any concerns you may encounter.